C-55.
Effective leaders use the counseling
process. It consists of four stages:
- Identify
the need for counseling.
- Prepare
for counseling.
- Conduct
counseling.
- Follow
up.
IDENTIFY
THE NEED FOR COUNSELING
C-56.
Quite often organizational policies, such
as counseling associated with an
evaluation or counseling required by
command or unit policy, focus the session.
However, a leader may conduct
developmental counseling whenever the need
arises for focused, two-way communication
aimed at subordinate development.
Developing subordinates consists of
observing the subordinate’s performance,
comparing it to the standard, and then
providing feedback to the subordinate in
the form of counseling.
PREPARE
FOR COUNSELING
C-57.
Successful counseling requires
preparation. To prepare for counseling, do
the following:
- Select
a suitable place.
- Schedule
the time.
- Notify
the subordinate well in advance.
- Organize
information.
- Outline
the counseling session components.
- Plan
your counseling strategy.
- Establish
the right atmosphere.
Select
a Suitable Place
C-58.
Schedule counseling in an environment
that minimizes distractions and is free
from distracting sights and sounds.
Schedule
the Time
C-59.
When possible, counsel the subordinate
during the duty day. Counseling after duty
hours may be rushed or perceived as
unfavorable. The length of time required
for counseling depends on the complexity
of the issue. Generally a counseling
session should last less than an hour. If
you need more time, schedule a second
session. Additionally, select a time free
from competition with other activities and
consider what has been planned after the
counseling session. Important events can
distract a subordinate from concentrating
on the counseling.
Notify
the Subordinate Well in Advance
C-60.
For a counseling session to be a
subordinate-centered, two-person effort,
the subordinate must have time to prepare
for it. The subordinate should know why,
where, and when the counseling will take
place. Counseling following a specific
event should happen as close to the event
as possible. However, for performance or
professional development counseling,
subordinates may need a week or more to
prepare or review specific products, such
as support forms or counseling records.
Organize
Information
C-61.
Solid preparation is essential to
effective counseling. Review all pertinent
information. This includes the purpose of
the counseling, facts and observations
about the subordinate, identification of
possible problems, main points of
discussion, and the development of a plan
of action. Focus on specific and objective
behaviors that the subordinate must
maintain or improve on as well as a plan
of action with clear and obtainable goals.
Outline
the Components of the Counseling Session
C-62.
Using the information obtained,
determine what to discuss during the
counseling session. If you use an outline
format, you can then note what prompted
the counseling, what you aim to achieve,
and what your role as a counselor is. You
can also identify possible comments or
questions that will help the counseling
session remain subordinate-centered and
help the subordinate progress through the
various stages of the session. Although
you never know exactly what the
subordinate will say or do during
counseling, a written outline helps to
organize the session and greatly enhances
the chance of positive results. (Figure
C-6 illustrates an example of a counseling
outline prepared by a platoon leader about
to conduct an initial NCOER counseling
session with a platoon sergeant.)
Type
of counseling:
Initial NCOER counseling for SFC Taylor, a
recently promoted new arrival to the unit.
Place and
time:
The platoon office, 1500 hours, 9 October.
Time to
notify the subordinate:
Notify SFC Taylor one week in advance of
the scheduled counseling session.
Subordinate
preparation:
Have SFC Taylor put together a list of
goals and objectives he would like to
complete over the next 90 to 180 days.
Review the values, attributes, skills, and
actions from FM 22-100.
Counselor
preparation:
- Review
the NCO Counseling Checklist/Record
form.
- Update
or review SFC Taylor’s duty
description and fill out the rating
chain and duty description on the
working copy of the NCOER (Parts II
and III).
- Review
each of the values/responsibilities in
Part IV of the NCOER and the values,
attributes, skills and actions in FM
22-100. Think how each applies to SFC
Taylor and the platoon sergeant
position.
- Review
the actions you consider necessary for
a success or excellence in each
value/responsibility.
Make
notes in blank spaces in Part IV of the
NCOER to help when counseling.
Role as
counselor:
Help SFC Taylor to understand the
expectations and standards associated with
the platoon sergeant position. Assist SFC
Taylor in developing the values,
attributes, skills, and actions that will
enable him to achieve his performance
objectives, consistent with those of the
platoon and company. Resolve any aspects
of the job that are not clearly
understood.
Session
outline:
Complete an outline after the draft duty
description on the NCOER, ideally at least
two to three days prior to the actual
counseling session.
Open
the Session
- Establish
a relaxed environment. Explain that
the more one discusses and understands
the doctrinal values, attributes,
skills, and actions, the easier it is
to develop and incorporate them into
an individual leadership style.
- State
the purpose of the counseling session.
Explain that the initial counseling is
based on leader actions (what SFC
Taylor needs to do to be a successful
platoon sergeant) and not on
professional developmental needs (what
SFC Taylor needs to do to develop
further as an NCO).
- Come
to an agreement on the duty
description, the meaning of each
value/responsibility, and the
standards for success and excellence
for each value/responsibility. Explain
that subsequent counseling will focus
on SFC Taylor’s developmental needs
as well as how well SFC Taylor is
meeting the jointly agreed upon
performance objectives. Instruct SFC
Taylor to perform a self-assessment
during the next quarter to identify
his developmental needs.
- Ensure
SFC Taylor knows the rating chain.
Resolve any questions that SFC Taylor
has about his job. Discuss the team
relationship that exists between a
platoon leader and a platoon sergeant
and the importance of their two-way
communication.
Discuss
the Issue
- Jointly
review the duty description on the
NCOER, including the maintenance,
training, and taking care of soldiers
responsibilities. Mention that the
duty description can be revised as
necessary. Highlight areas of special
emphasis and appointed duties.
- Discuss
the meaning of each
value/responsibility on the NCOER.
Discuss the values, attributes,
skills, and actions outlined in FM
22-100. Ask open-ended questions to
see if SFC Taylor can relate these
items to his role as a platoon
sergeant.
- Explain
that even though the developmental
tasks focus on the development of
leader actions, character development
forms the basis for leadership
development. Character and actions
cannot be viewed as separate; they are
closely linked. In formulating the
plan of action to accomplish major
performance objectives, the proper
values, attributes, and skills form
the basis for the plan. As such,
character development must be
incorporated into the plan of action.
Assist
in Developing a Plan of Action (During the
Counseling Session)
- Ask
SFC Taylor to identify actions that
will facilitate the accomplishment of
the major performance objectives.
Categorize each action into one of the
values/responsibilities listed on the
NCOER.
- Discuss
how each value/responsibility applies
to the platoon sergeant position.
Discuss specific examples of success
and excellence in each
value/responsibility block. Ask SFC
Taylor for suggestions to make the
goals more objective, specific, and
measurable.
- Ensure
that SFC Taylor has at least one
example of a success or excellence
bullet listed under each
value/responsibility.
- Discuss
SFC Taylor’s promotion goals and ask
him what he considers to be his
strengths and weakness. Obtain a copy
of the last two MSG board results and
match his goals and objectives to
these.
Close
the Session
- Check
SFC Taylor’s understanding of the
duty description and performance
objectives.
- Stress
the importance of teamwork and two-way
communication.
- Ensure
SFC Taylor understands that you expect
him to assist in your development as a
platoon leader. This means that both
of you have roles as a teacher and
coach.
- Remind
SFC Taylor to perform a
self-assessment during the next
quarter.
- Set a
tentative date during the next quarter
for the routinely scheduled follow-up
counseling.
Notes
on Strategy
- Facilitate
the answering of questions that
require responses.
- Expect
discomfort with the terms and the
developmental process and respond in
such a way that encourages
participation throughout the
counseling.
- Do not
overwhelm SFC Taylor with a mastery of
doctrine and the leader development
process.
- View
the initial counseling session as
setting the precedent for open
communications with a focus on leader
development (both the counselor and
the counseled).
Plan
Counseling Strategy
C-63.
As many approaches to counseling exist as
there are leaders. The directive,
nondirective, and combined approaches to
counseling were addressed earlier. Use a
strategy that suits your subordinates and
the situation.
Establish
the Right Atmosphere
C-64.
The right atmosphere promotes two-way
communication between a leader and
subordinate. To establish a relaxed
atmosphere, you may offer the subordinate
a seat or a cup of coffee. You may want to
sit in a chair facing the subordinate
since a desk can act as a barrier
C-65.
Some situations make an informal
atmosphere inappropriate. For example,
during counseling to correct substandard
performance, you may direct the
subordinate to remain standing while you
remain seated behind a desk. This formal
atmosphere, normally used to give specific
guidance, reinforces the leader’s rank,
position in the chain of command, and
authority.
CONDUCT
THE COUNSELING SESSION
C-66.
Be flexible when conducting a counseling
session. Often counseling for a specific
incident occurs spontaneously as leaders
encounter subordinates in their daily
activities. Such counseling can occur in
the field, motor pool, barracks¾ wherever
subordinates perform their duties. Good
leaders take advantage of naturally
occurring events to provide subordinates
with feedback.
C-67.
Even when you have not prepared for formal
counseling, you should address the four
basic components of a counseling session.
Their purpose is to guide effective
counseling rather than mandate a series of
rigid steps. Counseling sessions consist
of¾
- Opening
the session.
- Discussing
the issues.
- Developing
the plan of action.
- Recording
and Closing the session.
Ideally,
a counseling session results in a
subordinate’s commitment to a plan of
action. Assessment of the plan of action
(discussed below) becomes the starting
point for follow-up counseling.
Open
the Session
C-68.
In the session opening, state the purpose
of the session and establish a
subordinate-centered setting. Establish
the preferred setting early in the session
by inviting the subordinate to speak. The
best way to open a counseling session is
to clearly state its purpose. For example,
an appropriate purpose statement might be,
"The purpose of this counseling is to
discuss your duty performance over the
past month and to create a plan to enhance
performance and attain performance
goals." If applicable, start the
counseling session by reviewing the status
of the previous plan of action with the
subordinate.
Discuss
the Issues
C-69.
The leader and subordinate should attempt
to develop a mutual understanding of the
issues. You can best develop this by
letting the subordinate do most of the
talking. Use active listening; respond,
and question without dominating the
conversation. Aim to help the subordinate
better understand the subject of the
counseling, for example, duty performance,
a problem situation and its impact, or
potential areas for growth
C-70.
Both the leader and the subordinate should
provide examples or cite specific
observations to reduce the perception that
either is unnecessarily biased or
judgmental. However, when the issue is
substandard performance, the leader should
make clear how the performance did not
meet the standard. The conversation, which
should be two-way, then addresses what the
subordinate needs to do to meet the
standard. It is important that the leader
defines the issue as substandard
performance and does not allow the
subordinate to define the issue as an
unreasonable standard¾ unless the leader
considers the standard negotiable or is
willing to alter the conditions under
which the standard must be met.
Develop
a Plan of Action
C-71.
A plan of action identifies a method for
achieving a desired result. It specifies
what the subordinate must do to reach the
goals set during the session. The plan of
action must be specific: it should show
the subordinate how to modify or maintain
his behavior. It should avoid vague
intentions such as "Next month I want
you to improve your land navigation
skills." The plan must use concrete
and direct terms. For example, you might
say, "Next week you will attend the
map reading class with 1st Platoon. After
the class, SGT Dixon will coach you
through the land navigation course. He
will help you develop your skill with the
compass. I will observe you going through
the course with SGT Dixon, and then I will
talk to you again and determine where and
if you still need additional
training." A specific and achievable
plan of action sets the stage for
successful development.
Close
the Session
C-72.
To close the session, summarize its key
points and ask if the subordinate
understands the plan of action. Invite the
subordinate to review the plan of action
and what is expected of you, the leader.
With the subordinate, establish any
follow-up measures necessary to support
the successful implementation of the plan
of action. These may include providing the
subordinate with resources and time,
periodically assessing the plan, and
following through on referrals. Schedule
any future meetings, at least tentatively,
before dismissing the subordinate.
RECORD
COUNSELING
C-73.
Although requirements to record counseling
sessions vary, the leader always benefits
by documenting the main points of a
counseling session. Documentation serves
as a reference to the agreed upon plan of
action and the subordinate’s
accomplishments, improvements, personal
preferences, or problems. A complete
record of counseling aids in making
recommendations for professional
development, schools, promotions, and
evaluation reports.
C-74.
Additionally, Army regulations require
written records of counseling for certain
personnel actions, such as a barring a
soldier from reenlisting, processing a
soldier for administrative separation, or
placing a soldier in the overweight
program. When a soldier faces involuntary
separation, the leader must take special
care to maintain accurate counseling
records. Documentation of substandard
actions conveys a strong corrective
message to the subordinate.
FOLLOW
UP
Leader’s
Responsibilities
C-75.
The counseling process does not end with
the counseling session. It continues
through implementation of the plan of
action and evaluation of results. After
counseling, you must support subordinates
while they implement their plans of
action. Support may include teaching,
coaching, or providing time and resources.
You must observe and assess this process
and possibly modify the plan to meet its
goals. Appropriate measures after
counseling include follow-up counseling,
making referrals, informing the chain of
command, and taking corrective measures.
Assess
the Plan of Action
C-76.
The purpose of counseling is to develop
subordinates who are better able to
achieve personal, professional, and
organizational goals. During the
assessment, review the plan of action with
the subordinate to determine if the
desired results were achieved. The leader
and subordinate should determine the date
for this assessment during the initial
counseling session. The assessment of the
plan of action provides useful information
for future follow-up counseling sessions.
SUMMARY
C-77.
This appendix has discussed developmental
counseling. Developmental counseling is
subordinate-centered communication that
outlines actions necessary for
subordinates to achieve individual and
organizational goals and objectives. It
can be either event oriented or focused on
personal and professional development.
Figure C-7 summarizes the major aspects of
developmental counseling and the
counseling process.
Leaders
must demonstrate certain
qualities to counsel
effectively:
-
Respect
for subordinates.
-
Self
and cultural awareness.
-
Credibility.
-
Empathy.
Leaders
must possess certain counseling
skills:
-
Active
listening.
-
Responding.
-
Questioning.
Effective
leaders avoid common counseling
mistakes. Leaders should avoid
the influence of¾
-
Personal
bias.
-
Rash
judgments.
-
Stereotyping.
-
The
loss of emotional control.
-
Inflexible
methods of counseling.
-
Improper
follow-up.
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The
Counseling Process:
-
Select
a suitable place.
-
Schedule
the time.
-
Notify
the subordinate well in
advance.
-
Organize
information.
-
Outline
the components of the
counseling session.
-
Plan
counseling strategy.
-
Establish
the right atmosphere.
-
Open
the session.
-
Discuss
the issue.
-
Develop
a plan of action (to
include the leader’s
responsibilities).
-
Record
and Close the session.
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