Counseling quick reference

Keep this quick reference to use whenever counseling Soldiers or civilian team members.

Leaders must demonstrate these qualities to
counsel effectively:

Respect for subordinates.
Self and cultural awareness.
Credibility.
Empathy.

Leaders must possess these counseling
skills:

Active listening.
Responding.
Questioning.

Effective Leaders avoid common counseling
mistakes. Leaders should avoid:

Personal bias.
Rash judgments.
Stereotyping.
Losing emotional control.
Inflexible counseling methods.
Improper follow-up.

The counseling process:

Identify the need for counseling.
Prepare the counseling:
- Select a suitable place.
- Schedule the time.
- Notify the subordinate well in advance.
- Organize the information.
- Outline the components of the counseling
  session.
- Plan counseling strategy.
- Establish the right atmosphere.
Conduct the counseling session:
- Open the session.
- Discuss the issue.
- Develop a plan of action (to include the
  leader’s responsibilities)
- Record and close the session.
Follow up:
- Support the plan of action implementation.
- Assess the plan of action.

Source: FM 6-22 Army Leadership

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